Troubleshooting / Technical
- How to Fix issues with WeSupply login by password or recovery procedures
- How to Fix ‘FedEx PrintedLabelOrigin contact is required’ When a Return Label Won't Generate
- How to Collect Console and Network Logs
- Webhook Auto-Disabling and Alerts
- Setting Up Policy Enforcers with Conditional Authorization in Returns
- How to Start a Return When an Order Is Stuck as “Out for Delivery”
- How to Start a Return for Pick-Up Orders
- 🔄 Can I Revert a “Picked Up” Status in WeSupply?
- 🧾 Why Do Refund Amounts Look Incorrect in Different Currencies?
- 🔁 How to Resend a Notification to a Customer
- 🔄 How to Tell the Difference Between a Return and an Exchange Request
- 🎯 How to Ensure Discounts Apply to Replacement Items During Exchanges
- 🧾 Why Are Discounts Not Applied to Replacement Items?
- 🚚 Who Pays for Return Labels in WeSupply?
- 📬 How to Contact Customers Through WeSupply
- 🌟 Customer Satisfaction Feedback in WeSupply
- 💱 Why Refund Amounts May Appear Incorrect for International Orders
- 💸 How to Waive the Restocking Fee on a Case-by-Case Basis
- 📦 What Happens When You Enable “Generate QR Code” for Returns?
- 🔄 Why a Customer Might Not See the Exchange Option
- 🚫 How to Prevent Notifications from Being Sent for Old Orders
- 🔄 Why an Order Shows as “Returned” and “Unfulfilled” in WeSupply
- 🛑 Why an Order May Show as “Canceled” in WeSupply
- 🛠️ How Customers Access the Warranty Page
- 📦 Why Shipping Notifications May Not Trigger
- ♻️ How to Let Customers Keep an Item (Green Returns)
- 📍 Can the WeSupply Store Locator Be Used in a Mobile App?
- 🔁 Why Are Customers Charged for Exchange Shipping?
- 🔍 Troubleshooting Order Lookup Issues in Staging Environments
- 🔁 How to Disable the “Keep Item” Option in Return Logic