🌟 Customer Satisfaction Feedback in WeSupply

🕒 When is it Sent?

WeSupply sends a Customer Satisfaction email automatically after the package is marked as delivered.

✏️ What Does It Include?

The email includes:

• A star rating
• An optional comment box where customers can leave written feedback

However, comments are not required, so not every rating comes with context.

🤔 Why Are Some Reviews So Different?

It’s common for CSAT scores to vary from product reviews shown on your website. CSAT captures post-delivery experience, which might include:

• Shipping delays
• Damaged packaging
• Return complications

This feedback helps surface operational or fulfillment issues that typical product reviews might not reflect.

💬 Want More Context?

If you're looking for richer insights:

• Consider making the comment box mandatory
• Or follow up with customers who left low ratings (smart move—you’re already doing it!)

Need help adjusting settings or exploring alternatives? We’re here for it — just drop us a line!