Webhook Auto-Disabling and Alerts

In some cases, webhooks in WeSupply may be temporarily disabled if they encounter repeated errors or invalid data. This is a built-in safeguard to prevent constant retries from overloading your system or causing unnecessary failures.

Why this matters

Webhooks are essential for keeping your system updated in real time with order, return, and refund activity. If a webhook fails too many times in a row, it will be disabled automatically, which can cause delays in your workflows if not noticed quickly. To help with this, WeSupply can send an alert as soon as a webhook is disabled in your account, so you can resolve the issue promptly and re-enable it.

How it works

• WeSupply retries webhook requests multiple times if they fail.
• If a webhook continues to fail, after the 14th retry, it will be disabled.
• Once disabled, it will no longer attempt to send until it’s re-enabled.
• An email alert can be set up to notify your team immediately when a webhook has been disabled.

How to enable webhook alerts

1. Contact WeSupply Support and request an alert setup for your account.
2. Provide the email address(es) where you’d like to receive webhook disable notifications.
3. Once enabled, your team will receive an alert as soon as a webhook has been disabled.

Next steps after receiving an alert

• Review the webhook logs and error messages.
• Correct any invalid data, authentication issues, or endpoint errors.
• Re-enable the webhook in your account once the issue is fixed.

With this safeguard in place, your team will always know if a webhook has been disabled, allowing you to act quickly and minimize disruptions.