How to Start a Return for Pick-Up Orders

In some cases, customers may pick up their orders instead of having them shipped. Since WeSupply relies on delivery tracking to determine when an order becomes eligible for return, pick-up orders may show as ineligible for return if they don’t have a delivery status.

Why This Happens

By default, WeSupply blocks returns for orders that haven’t been marked as delivered. For shipped orders, this status is updated automatically through carrier tracking. However, for pick-up orders, the system does not receive a delivery scan, so they remain stuck in an unfulfilled or tracking unavailable state, making them ineligible for return.

How to Mark Pick-Up Orders as Delivered

To make pick-up orders eligible for return, you can manually mark them as delivered:

1. In the WeSupply Admin, find the order you want to process.
2. Click on Start a Return for the Customer.
3. A pop-up window will appear asking if you’d like to mark the order as delivered.
4. Click Yes.
5. Once marked as delivered, both you and your customer will be able to start the return process as normal.

This ensures that pick-up orders can be processed just like shipped orders, keeping your return workflow consistent and efficient.