🔄 Why an Order Shows as “Returned” and “Unfulfilled” in WeSupply

Overview

You may come across an order in WeSupply that shows as “Returned” with items marked as “Unfulfilled,” even though the order appears fulfilled and refunded in Shopify. This behavior is expected in specific scenarios where Shopify refunds are involved.

💡 Why This Happens

If an order is refunded directly in Shopify, WeSupply will automatically:

• Mark the order as "Returned"
• Show items as unfulfilled (since fulfillment status can’t be confirmed after refund)

This is a safeguard to:

• Prevent duplicate returns,
• Avoid unnecessary label generation,
• And stop failed refund attempts on already-refunded items.

✅ What You Can Do

If this behavior is unexpected or incorrect:

• Confirm the refund was completed in Shopify.
• Double-check if the return was also initiated manually in WeSupply.
• Avoid issuing a separate return through WeSupply if Shopify already processed the refund.

📌 Good to Know

• This logic ensures consistency between Shopify and WeSupply to prevent operational errors.
• Orders manually refunded in Shopify will be locked in WeSupply to avoid conflicts.

Need Help?

If you're seeing inconsistent order statuses or need to update a return manually, contact WeSupply Support with:

• The order number
• A brief explanation of what you're seeing in Shopify

We’ll help you sort it out!