♻️ How to Let Customers Keep an Item (Green Returns)

Overview

Want to allow customers to keep certain returned items (like damaged or missing products) without needing to send them back? You can set this up using the "Keep Item" option under your return logic settings.

✅ When to Use This

Common use cases:

• Missing item (customer never received it)
• Damaged during shipping (item unusable or not worth returning)
• Low-value items (where return shipping costs exceed item value)

🔧 How to Enable “Keep the Item” Option

1. Go to:
   Settings → Return and Warranty Methods → Return Logics and Policies
2. Find the return reason (e.g., Damaged during shipping)
   → Click the ✏️ edit (pencil) icon
3. Scroll to the Green Returns section
4. Set "Allow customer to keep the item" to Yes
5. Save changes

🧠 Heads-Up

• This only applies to customer-initiated returns.
• Admins will still see the full return options in the admin flow, as they aren’t bound by return rules.
• Be mindful of which return reasons allow this to avoid abuse.

Need Help?

Not sure which logics apply or want help adjusting them? Reach out to WeSupply Support — we’re here for you!