🧾 Why Are Discounts Not Applied to Replacement Items?

Issue

If a customer is trying to exchange or replace an item with a discount, and the discount isn’t carrying over, it's likely due to your current return logic setup.

Root Cause

In your account settings, the “Allow Replacement or Warranty” option is currently enabled.
⚠️ This option does not support carrying over item discounts to the replacement product.

Recommended Solution

To ensure discounts are applied correctly during exchanges:

1. Disable the “Allow Replacement or Warranty” option.
2. Enable the “Exchange to Variant” option – this only allows exchanges for variants of the same product with the same price.
3. Toggle ON the setting “Carry Over Item Discount”.

Repeat these steps for each Return Logic where the "Replacement or Warranty" option is currently enabled.

Result

Once updated:

• Customers will be able to exchange discounted items and keep their original discount.
• No more confusion or manual fixes needed!

Still have questions? Let us know — we're happy to help!