📬 How to Contact Customers Through WeSupply

💡 When would I need this?

If you need to ask customers for more information about a return, send them an update, or follow up directly — yes, you can send personalized messages through WeSupply.

🧭 How to Send a Message

1. Go to your WeSupply Admin Panel
2. Navigate to the Orders tab
3. Locate the specific Order or RMA and select it:
   
4. Click the "Contact Customer" button:
   
5. Write and send your message — easy as that!

✅ Pro tip: This is also great for following up on missing images, unclear return reasons, or anything else you need to resolve a return.

🔗 Want to Customize Templates?

Check out our support guide to learn how to personalize automated or manual messages:

👉 How to Send Personalized Emails to Customers with WeSupply

Need help finding this option in your dashboard or customizing the message? Just reach out — we’re here for you.