💱 Why Refund Amounts May Appear Incorrect for International Orders

Overview

If you're processing returns for international orders (e.g., US returns via an EU portal) and the refund amounts seem incorrect, the issue is likely related to currency handling, not a bug in WeSupply.

💡 How Currency Works in WeSupply

WeSupply does not perform currency conversions.

• We display all prices and refund values exactly as they’re received from your eCommerce platform (e.g., Shopify), in Monetary Units.
• When processing a refund, WeSupply passes the refund value as-is back to your platform.
• The actual currency conversion (if needed) is handled by your payment provider or Shopify, not by WeSupply.

🛠️ Common Issue

When a return is created through a portal that uses a different currency (e.g., EU portal for a USD order):

• The system may display or send the refund in the wrong currency, or
• The platform receiving the refund request may not convert the amount, leading to under-refunding.

✅ How to Handle It

• Manually adjust the refund in Shopify when needed (as a workaround).
• Avoid cross-portal returns when currency mismatch is possible.
• Check with your payment provider or Shopify support to confirm how they handle incoming refund requests with currency discrepancies.

Need Help?

While WeSupply can’t convert currencies, we’re happy to:

• Help you review return logic
• Confirm how amounts are being passed to your platform
• Support you in testing new flows

Just reach out to WeSupply Support with example RMAs and we’ll take a look!