🚚 Who Pays for Return Labels in WeSupply?

Overview

When you generate return labels in WeSupply, the cost is always billed to your company account. However, you can choose whether to absorb that cost or pass it along to your customers as part of your return policy.

💸 How Does It Work?

• You pay for the label up front (WeSupply/EasyPost bills your account).
• If your return policy states the customer pays for return shipping, you can deduct the label cost from their refund.
  • Example:
    • Order amount: $132
    • Return label: $10
    • Refund to customer: $122
• For exceptions (like defective/wrong item returns), you can cover the cost without deduction.

🛠️ How to Set This Up

You can configure who pays for return shipping in your Return Logic settings:

1. Go to Settings → Return & Warranty Methods → Return Logics
2. Set rules for standard, defective, or wrong item returns.

🧠 Good to Know

• The label cost is always charged to you; passing it on to the customer is handled by adjusting the refund amount.
• Make sure your return policies and automated emails clearly explain how return shipping is charged.

Need Training for Your Team?

You can book an onboarding call for your warehouse or customer service managers here:
👉 WeSupply Onboarding Call

Still have questions? Contact WeSupply Support — we’re here to help!