Troubleshooting / Technical
- 📦 Carrier Says Package Was Refused or Discarded
- Customers Not Receiving Email Notifications
- How to Enable SMS Notifications for Pickup Orders
- Why Shipment Status in WeSupply May Not Match Your eCommerce Platform
- How to Manually Start an Exchange
- How to Show a Translated Front-End Without Changing the Admin Language
- Support Article: Why Canceled Items Might Appear as Return-Eligible
- Troubleshooting Return Label Generation Errors Due to Invalid ZIP Codes
- Understanding “Returned” Status for Fulfilled Shopify Orders in WeSupply
- Troubleshooting Missing Orders and Email Acknowledgements in Magento
- Understanding “Returned” Status in WeSupply for Orders Refunded in Shopify
- How to Resend Return Notification Emails in WeSupply
- How to Troubleshoot Return Request Availability in WeSupply
- How to View Notification Logs and Sent Emails in WeSupply
- Return Requests Created in Shopify Not Appearing in WeSupply
- How to Edit the Wording in Email Notifications in WeSupply
- Resolving Issues with HazMat Labels for Returns in WeSupply
- Handling a Used Return Label That Cannot Be Voided in WeSupply
- How to Manually Mark an Order as Delivered in WeSupply for Magento Stores
- How to Handle Missing Item Reports in WeSupply
- How to Update a Return Address for International Shipments (Non-PO Box)
- Troubleshooting “No Rate Found” Errors for International Return Labels
- Understanding Custom Domains and URL Paths for the Order Lookup Page
- Troubleshooting Return Label Creation: Add Phone Numbers to Warehouse Locations
- Ensuring Customers Can Initiate Returns by Adjusting Return Logics
- Ensuring Accurate Order Tracking in WeSupply
- How to Capture Console Errors for Troubleshooting in WeSupply
- Verifying Refunds and Exchanges in WeSupply & Shopify
- Ensuring Tracking Updates Appear in WeSupply
- Managing Refunds and Exchanges in WeSupply