How to Resend Return Notification Emails in WeSupply

If a customer didn’t receive a return notification email — or if you simply need to send it again — you can easily resend the notification from your WeSupply admin panel. This guide walks you through each step of the process.

Why You Might Need to Resend a Return Notification

Sometimes, emails can be missed or not delivered due to inbox filters, incorrect addresses, or timing issues. WeSupply allows you to manually resend any return-related notification to ensure your customers receive the information they need to complete their return.

How to Resend a Return Notification Email

Follow the steps below to resend a notification email:

1. Locate the Order
   • Log in to your WeSupply Admin Panel.
   • Search for the customer’s order using the order number or customer details.
2. Access Notification Logs
   • Click on the order to open its details.
   • In the top-right corner of the order screen, click the More Actions button.
   • Select Notification Logs from the dropdown menu.
3. View and Resend the Email
   • In the Notification Logs, locate the email you want to resend.
   • Hover your mouse over the notification name to reveal the View Email button.
   • Click View Email to open the notification content.
   • Click the Resend button to send the email again to the customer.

Tips

• Double-check the email address in the order details to ensure it's accurate before resending.
• The Resend button will only appear if the email was previously sent.

Need help troubleshooting notification issues? Contact our support team and we’ll be happy to assist!