Why Shipment Status in WeSupply May Not Match Your eCommerce Platform

Overview

In some cases, the shipment status shown in WeSupply may not fully match what’s shown in your eCommerce platform (like Magento), especially when handling multi-item or multi-shipment orders.

This can lead to confusion for customers if items appear as shipped in your backend, but not in WeSupply — or vice versa.

Why This Happens

WeSupply currently supports one tracking number per item. If your system creates multiple shipments for a single order or sends partial shipments with multiple tracking numbers, WeSupply may only show one item as shipped — even if more were fulfilled.

This is especially noticeable when:

• Multiple units of the same SKU are split across shipments.
• Only one of several tracking numbers is synced.

Is This Adjustable?

At the moment, this behavior can’t be manually adjusted from your WeSupply dashboard. Shipment data is pulled directly from your eCommerce platform, and this sync is what triggers tracking notifications to customers.

That said, support for child tracking numbers and improved multi-shipment syncing is in development and expected to launch in a future update.

What You Can Do Now

• Ensure tracking info is accurately reflected in your main eCommerce platform.
• If you notice incorrect status in WeSupply, feel free to reach out to support with:
  • Order number(s)
  • Screenshots from your backend
  • Explanation of how the items were shipped

We’ll investigate and log your feedback to help refine the upcoming improvements.

Need Help?

Our team is happy to assist. If you're experiencing sync issues, just shoot us a message — and we'll keep you in the loop when enhanced shipment tracking is released!