Ensuring Accurate Order Tracking in WeSupply

If you notice that some of your orders display tracking information correctly while others show "Tracking Unavailable," the issue may be related to how carrier details are being sent to WeSupply. This article will guide you through ensuring that tracking updates work consistently across all orders.

Why Is This Important?

✅ Prevents Tracking Inconsistencies – Ensuring the correct carrier field is used helps maintain reliable tracking.
✅ Enhances Customer Experience – Customers can track their orders without confusion or delays.
✅ Reduces Support Requests – Fewer issues with tracking mean fewer customer inquiries about order status.

How to Fix Tracking Issues in WeSupply

To ensure tracking updates properly, verify that the correct carrier field is being used in your system.

Step-by-Step Guide

1. Check the Carrier Field in Your Orders:
   • Orders should have the ItemPOShipper field populated correctly.
   • If your system is sending "ItemShippingService" instead, tracking may not function reliably.
2. Ensure Consistency Across All Orders:
   • Some orders may have the correct tracking while others do not.
   • Since tracking works randomly in this case, updates are not guaranteed unless ItemPOShipper is always correctly set.
3. Update Your Integration Settings:
   • If necessary, adjust your integration or system settings to ensure ItemPOShipper is always populated with the correct carrier name.
4. Verify Tracking Information:
   • After making the changes, test by placing a few orders and checking if tracking updates are consistent.

Final Thoughts

By ensuring that ItemPOShipper is correctly set for all orders, you can prevent tracking inconsistencies and provide a seamless experience for your customers. If you need further assistance, don’t hesitate to reach out to our support team! 🚀