How to Enable SMS Notifications for Pickup Orders

Overview

Want your customers to receive SMS notifications for in-store pickup orders? You’ll need to enable both the correct notification type and configure the SMS opt-in setting.

Step 1: Enable SMS for Pickup Notifications

1. Go to Settings → Notifications.
2. Find the Pickup Notification section.
3. Make sure SMS is selected for the relevant notification(s).

Step 2: Check SMS Opt-In Configuration

1. Go to Settings → Branding → Configuration.
2. Scroll down to Advanced Configuration.
3. Under the SMS Opt-In section, choose whether:
   • Customers receive SMS automatically, or
   • Customers must manually opt-in.

⚠️ If set to manual, customers won’t receive SMS messages unless they explicitly opt-in during checkout or order tracking.

Testing SMS

To verify everything is working:

• Place a test order with your own number.
• Mark the order as ready for pickup.
• Check if the SMS arrives based on your configuration.

Still Not Working?

If SMS isn’t coming through:

• Double-check notification settings and opt-in setup.
• Confirm the correct phone number was used.
• Reach out to WeSupply Support for help.

Need help setting this up? We’ve got your back — just contact our team!