Troubleshooting Return Label Creation: Add Phone Numbers to Warehouse Locations

If you're encountering issues creating return labels within WeSupply, one common cause may be missing information in your warehouse settings. Ensuring that each warehouse location has a phone number entered can help avoid errors and get your return label generation working smoothly.

Why This Is Important

When generating return labels, complete and accurate warehouse information is required to comply with carrier requirements. Missing fields—such as the phone number—can interrupt the return flow and prevent labels from being created successfully. Ensuring all required fields are filled helps maintain a seamless experience for both your team and your customers.

How to Add Phone Numbers to Warehouse Locations

To fix the issue and resume creating return labels, simply follow the steps below:

1. Log into your WeSupply account.
2. Navigate to Settings → Locations.
3. Click on the edit button next to the location missing its phone number.
4. In the Phone Number field, enter a valid phone number for each warehouse.
5. Click Save.

Once this information is updated, you should be able to create return labels without any errors.

Still experiencing issues after updating your warehouse details? Reach out to our support team — we’re here to help!