If you’re seeing an order marked as “returned” in WeSupply but the same order appears as “fulfilled” in Shopify, it may seem like there’s a data mismatch—but there’s a simple explanation.
Why This Happens
When an order is refunded directly in Shopify—outside of WeSupply—our platform automatically detects the refund status. To ensure accurate handling of returns and to prevent unnecessary shipping label generation or duplicate refund attempts, WeSupply will:
- Close the order in our system
- Mark the status as “Returned”
This behavior is intentional and helps maintain consistency across systems by recognizing that the order has already been processed and refunded.
What You’ll See
- In Shopify: The order may still show as fulfilled and refunded.
- In WeSupply: The order will show as “Returned” even if no return was initiated through WeSupply.
This prevents accidental returns and avoids issues like:
- Creating unnecessary return labels
- Attempting refunds for already refunded orders
What To Do Next
No action is needed if the refund has already been processed in Shopify. The “returned” status in WeSupply simply reflects that the order was refunded and has been closed from further return activity.
If you believe the refund was not issued or the status is incorrect, feel free to contact our support team for a closer review.
This automatic sync ensures your return workflows stay clean, efficient, and accurate across both platforms.
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