🔄 How to Tell the Difference Between a Return and an Exchange Request

🧾 Return Request

A return request means the customer is only sending an item back and getting a refund — no replacement item is involved.

How to identify it:

• You’ll see just one item listed.
• The status will show as "Return" and "Refunded".
• No replacement product will be mentioned.

🔁 Exchange Request

An exchange request means the customer is returning one item and receiving a different item in exchange.

How to identify it:

• You’ll see two items:
  • One listed as the item being returned.
  • One listed as the replacement item.
• The request will be labeled as "Exchange".
• Clicking into the order page will show which item is going out to the customer.

✅ Quick Tip: When in doubt, just click on the order number — you’ll be taken to the detailed view where everything is clearly labeled.

Still unsure? We're here to help — just give us a shout!