🛑 Why an Order May Show as “Canceled” in WeSupply

Overview

Sometimes an order may appear as "Canceled" in WeSupply, even though it looks valid in your eCommerce platform. This usually comes down to how specific order types — like in-store pickup — are handled or updated.

🔍 Common Reasons

1. Canceled Pickup Orders

If the customer (or system) cancels a pickup order, it may still look like a normal order in your backend (e.g., Magento), but WeSupply will flag it as canceled based on the pickup status.

2. Missing Order Update

Sometimes the cancellation status doesn’t sync automatically. Adding a comment or note to the order in your platform (e.g., Magento) can force an update into WeSupply.

✅ What to Do

• Confirm order status in your eCommerce platform.
• If it looks fine, add a comment to the order to trigger a sync.
• If the order was a test, especially for pickup logic, that may explain the cancellation tag in WeSupply.

🧠 Pro Tip

Testing pickup functionality? Keep in mind that canceled tests or manually voided pickups can reflect as "Canceled" in WeSupply — even if the rest of the order data looks normal.

Need Help?

Still unsure why an order is marked as canceled? Send WeSupply Support:

• The order number
• A screenshot or link to the order in your eCommerce backend

We’ll help you get to the bottom of it!

Let me know if you'd like a version tailored for pickup orders or test environments!