🛠️ How Customers Access the Warranty Page

Overview

WeSupply allows you to offer warranty claims alongside your return process. Customers can access the warranty flow through the Return Center, provided the correct logic and return reason are configured on your end.

🔍 How It Works

1. Customers visit your Return Center.
2. They start a return using their email and order number.
3. When selecting a return reason (e.g., Damaged in shipment), if your settings support warranty replacements, they’ll see the option to:
   • Request a replacement, or
   • Get a refund

The warranty experience is seamlessly built into the return process.

🔧 How to Enable Warranties

To configure warranties:

1. Go to:
   Settings → Return and Warranty Methods → Return Logics and Policies
2. Either edit an existing return logic or create a new one (e.g., "Warranty Claim").
3. Under that logic:
   • Set a return reason that triggers the warranty (e.g., Damaged in shipment)
   • Enable “Replacement (Warranty)” as a resolution
   • Set rules for replacement eligibility (e.g., only same product, same price)
   • Optional: Make it automatic, so it doesn’t require manual approval

🧠 Tip

You can customize the warranty logic separately from standard returns — great for offering more flexible resolutions without manual work.

Need Help?

If you need help setting up your warranty flow or want to test the customer experience, contact WeSupply Support — we’re happy to help!