Enable Comments and Image Upload for Admins in Return and Warranty Flows

1. Overview

The Comments and Image Upload for Admins feature allows your team to add comments and upload images directly during the return or warranty initiation process. This provides additional flexibility for internal handling of cases, such as documenting product conditions, attaching supporting images, or leaving notes that can streamline communication.

2. Pre-requisites

• You must have an active WeSupply account with access to Return and Warranty Methods.
• Admin permissions are required to adjust advanced return settings.

3. Step-by-Step Instructions

1. Log into your WeSupply Admin Panel.
2. Navigate to:
   Settings → Return and Warranty Methods → Advanced Settings.
3. Locate the option Enable Comments and Image Upload for Admins.
4. Toggle this setting to ON.
5. Click Save Changes to apply the configuration.

Once enabled, admins initiating returns or warranties will see options to add comments and upload images during the setup process.

4. Examples / Best Practices

• Use comments to clarify why a return or warranty is being initiated internally (e.g., "Customer called in reporting a broken zipper").
• Upload images to document defective items or to keep proof of product conditions before approving a refund/replacement.
• Combine both for complete visibility across your team, reducing back-and-forth communication.

5. Troubleshooting / FAQ

Q: Do customers see the admin comments or uploaded images?
A: No, these are for internal use only. They will not be displayed to the customer.

Q: Can I disable this setting later if I don’t need it?
A: Yes, you can toggle it off anytime under the same Advanced Settings section.

Q: Are there file type or size restrictions for image uploads?
A: Supported formats include JPG, PNG, and GIF. Maximum file size is determined by your account’s upload limits.