Extending Carry Over Discount to Replacements

1. Overview

The Carry Over Discount feature ensures that any discount applied to an original order is automatically carried over when issuing a replacement item. With this update, the feature now applies not only to exchanges but also to replacements. This provides a consistent experience for your customers and ensures they never lose the benefit of their original discount.

2. Why This Feature Is Useful

Customers often purchase products during promotions, using discount codes, or at reduced prices. Without this feature, issuing a replacement could mean customers pay more than they originally intended if the discount isn’t reapplied. By extending the Carry Over Discount functionality to replacements, merchants can:

• Maintain pricing consistency for customers.
• Build trust by honoring original discounts even in replacement scenarios.
• Reduce friction in the return/replacement process, improving the post-purchase experience.

3. How to Enable Carry Over Discount for Replacements

1. Log in to your WeSupply Admin Dashboard.
2. Go to Settings → Return and Warranty Methods → Return Logics and Policies.
3. Select one of your existing logics, or create a new one.
4. Scroll down to the Replacement or Warranty section.
5. Toggle Carrying Over Item Discount to ON.
6. Click Save to apply your changes.
   

4. Best Practices

• Test before going live: Run a test replacement request on a discounted order to confirm the discount carries over properly.
• Communicate clearly: Let customers know in your returns policy that their original discounts will be applied to replacements.
• Combine with Exchanges: Use Carry Over Discount for both exchanges and replacements to offer a seamless discount experience across return flows.

5. Troubleshooting / FAQ

Q: Will the discount apply if the replacement item has a different SKU?
A: The discount will carry over as long as the replacement logic applies within your configured settings.

Q: What happens if the replacement item is out of stock?
A: Customers will only be able to select replacement items that are available in your catalog. The discount will apply to whichever item is selected.

Q: Can I apply different discount rules for exchanges and replacements?
A: Yes, with different return rules.

✨ With this feature enabled, your replacement process becomes more customer-friendly and transparent, reducing support tickets and boosting customer satisfaction.