Enabling Warranty Replacements for Damaged Items

WeSupply allows you to offer customers a smooth and automated warranty process, particularly useful when items are damaged during shipment. By setting up a specific return logic for warranties, you can provide replacement options that are easy to manage on the backend and simple for customers to request.

Why Set Up a Warranty Return Logic?

Creating a dedicated return logic for warranty scenarios ensures customers have a clear path to request a replacement for items damaged in transit. You can control which products qualify, set time windows, and offer replacements with the same specifications—all without manual intervention if desired. This helps streamline your return workflows while improving the customer experience.

How to Configure a Warranty Return Logic

1. Go to Settings → Return and Warranty Methods → Return Logics and Policies.
2. Choose to edit an existing logic or create a new one specifically for warranties.
3. In the Return Conditions, set the return reason to “Damaged in shipment” (or any other warranty-related reason you prefer).
4. Under Refund Options, configure the settings as you would for a normal return.
5. Scroll to the Exchange & Warranty Options section:
   • Disable Exchange if not needed.
   • Enable Replacement or Warranty, and define how long the warranty window should be.
   • Choose whether customers can only receive variants of the same product and price.
     
6. Set the return to Automatic if you want to skip manual approval steps.
7. Save the changes.

What the Customer Will See

When a customer initiates a return and selects the reason “Damaged in shipment,” the system will automatically apply the warranty return logic. Depending on your configuration, they may be offered:

• A refund to the original payment method
• A replacement of the same item (same product and size)

If a product is out of stock, customers will only be able to select from the eligible variants you allow.

By using WeSupply’s warranty configuration options, you can provide a faster and more consistent solution for damaged items, enhancing customer satisfaction while reducing manual work for your team.