Using Policy Enforcer in Return Logic

The Policy Enforcer feature allows you to add a custom question to your return flow that influences how the return request is processed. This is particularly useful when you want to guide customers through a specific path, such as offering troubleshooting support before approving a return.

Why this is useful

With Policy Enforcer, you can create a tailored customer experience by prompting customers with a custom question during the return process. Depending on how they answer, the return can either require manual authorization or proceed automatically. This flexibility ensures you maintain control over special cases, while still keeping the process efficient for straightforward returns.

How to enable and configure Policy Enforcer

1. In your WeSupply admin, go to Settings → Return and Warranty Methods → Return Logics and Policies.
2. Create a new return logic or edit an existing one.
3. Add a condition for when this policy should apply (for example, Return Reason = Defective Item).
4. Configure the rest of the return logic as needed (refunds, exchanges, shipping coverage, image or comment requirements, etc.).
5. Scroll to the bottom of the page and enable the Allow Policy Enforcer toggle.
6. Enter your Policy Enforcer Question (for example, “Would you like help from our support team before completing your return?”).
7. Configure the responses:
   • If the customer selects Yes, set the return to Require Authorization.
   • If the customer selects No, the return will proceed automatically based on your refund and exchange setup.
8. Save your changes.

With this setup, you can provide a smoother return experience while still protecting your business from unnecessary returns by encouraging customers to explore other solutions first.