How to Properly Close a Return in WeSupply

When closing a return in WeSupply, it’s important to choose the right method to ensure accurate tracking and avoid unintended duplicate returns. Instead of archiving, we recommend using the Offline Refund Method or Escalate to properly finalize the return process.

Why Is This Important?

✅ Prevents duplicate returns – Archiving a return cancels it, allowing a new return to be initiated for the same item or order.
✅ Keeps return records accurate – Using the correct closure method ensures your system reflects the return's final status.
✅ Improves operational efficiency – Clearly marking returns as processed helps maintain organized records and prevents confusion.

How to Properly Close a Return

Option 1: Use the Offline Refund Method

This method should be used when a return is processed outside of WeSupply, such as through manual refunds or store credits.

1. Go to the Return Request
   • Navigate to the return in your WeSupply dashboard.
2. Select "Offline Refund"
   • Choose the Offline Refund Method to mark the return as completed.
3. Confirm and Save
   • Once applied, the return will be marked as finalized.

Option 2: Use the Escalate Feature

If a return requires further review or manual handling, escalating ensures it remains documented while preventing customers from submitting another return for the same item.

1. Locate the Return Request
2. Select "Escalate"
   • This will indicate that the return is being reviewed or processed manually.
3. Confirm the Status Update

Final Thoughts

By using the Offline Refund Method or Escalate instead of Archiving, you can ensure accurate return management while preventing duplicate return requests. If you have any questions or need further assistance, feel free to reach out to our support team! 🚀