Processing Multiple Returns for the Same Order in WeSupply

In some cases, customers may need to return multiple items from the same order separately. WeSupply allows you to create individual return requests (RMAs) for each item, ensuring that each return is tracked independently.

Why Is This Important?

✅ Separate Return Labels – Each item being returned will have its own RMA and return label.
✅ Easier Tracking – Different return requests ensure that items are processed separately, avoiding confusion.
✅ More Flexibility for Customers – Customers can initiate returns for specific items rather than the entire order.

How to Process Multiple Returns for the Same Order

To create separate return requests for items in a single order, follow these steps:

1. Navigate to the order in WeSupply.
2. Start a return request for the first item:
   • Select the item to be returned (e.g., a shirt).
   • Choose the return method (e.g., ship it back).
   • Submit the return request.
3. A Return Merchandise Authorization (RMA) number will be generated.
4. Repeat the process for the second item:
   • Start a new return request for the next item (e.g., a cap).
   • Select the appropriate return method.
   • Submit the return request.
5. Now, you will see two separate RMAs for the same order.
6. Each RMA will have its own return label and tracking information.

How It Works in WeSupply

• Each return request is recorded in WeSupply with a unique RMA number.
• The system tracks both RMAs under the same order but processes them independently.
• Customers receive separate return labels for each request.
• You can manage each return individually in the backend.

Final Thoughts

This process ensures that multiple returns from the same order are handled smoothly without confusion. By following these steps, you can efficiently manage returns and provide a seamless experience for your customers.

If you need further assistance, feel free to contact our support team! 🚀