How to Enable Return Received Notifications in WeSupply

Tracking returns efficiently is essential for ensuring a smooth return process. WeSupply allows you to receive email notifications when a return is received at the warehouse. This feature helps you stay updated and streamline return handling.

Follow the steps below to enable return received notifications.

Why Enable Return Received Notifications?

✅ Get real-time email notifications when a return is delivered.
✅ Improve return processing efficiency.
✅ Ensure better tracking of returned items.

How to Enable Return Received Notifications

Step 1: Access User Management Settings

1. Log in to your WeSupply account.
2. Navigate to Settings → User Management.

Step 2: Add a New Returns Manager User

1. Click Add User to create a new user.
2. Assign the user the Returns Manager role.
3. Fill in the required details and save the changes.

Step 3: Start Receiving Notifications

• The assigned Returns Manager will receive an email notification when a return is marked as received.
• The return status will be automatically updated based on the carrier’s tracking information when the package is delivered to the warehouse.

How is the Return Status Tracked?

The return status updates when the carrier marks the package as delivered. Once the carrier updates the status, WeSupply will reflect the change, and an email notification will be sent.

Need More Help?

If you have any questions or need further assistance, feel free to reach out to our support team. We’re happy to help! 🚀