Troubleshooting Guide: Exchange Orders Not Charged with Standard Exchange Shipping Fee

If you've encountered issues where your exchange orders were not charged the standard exchange shipping fee, it might be due to the return logic settings in your WeSupply account. This guide will walk you through identifying and resolving this issue.

1. Access Settings: Log into WeSupply, go to Settings > Return Methods > Return Logics and Policies;
2. Find Policy: Locate the policy impacting your exchange fees;
3. Edit Policy: Click on the policy, find the "return cost" setting, and adjust it to include your standard exchange shipping fee;
4. Save Changes: Ensure the new fee setting is saved properly;
5. Test: Conduct a test exchange to verify the fee is now being applied correctly.

By following these steps, you should be able to resolve the issue with exchange orders not being charged the standard exchange shipping fee. Adjusting the return logic and policies ensures that all future orders are processed according to your business rules and customer service standards.