How to Escalate/De-escalate a return request?

When a return request is escalated, it means there’s a problem that your ground-level employees can’t solve and it needs the attention of a more experienced employee often a manager.

First, log into your WeSupply account.

A. How to escalate a return request? 

Step 1

To escalate a return request go to the Returns tab:

Step 2

Click over a return request and look for the Escalate return request button, and click on it.

Step 3

Confirm your action by clicking on the Escalate button. 

B. How to de-escalate a return request?

If a return request was escalated by mistake, or it was completed by the manager, you can choose to "de-escalate" the return request.

Step 1

Go to the Returns tab:

Step 2

All escalated returns can be found under the Escalated tab in the Return Search section.

Step 3

Simply open an escalated return request and then click on the De-escalate return request.

Step 4

Confirm your action by clicking on the De-escalate button.