How Does The Delivery Promise Date Work?

1. Overview / Purpose

The Delivery Promise Date feature in WeSupply provides customers with a clear estimate of when their order will arrive. By factoring in processing times, shipping methods, and merchant-specific settings, this feature helps set customer expectations, improve transparency, and reduce “Where is my order?” inquiries.

2. Pre-requisites

Before using the Delivery Promise Date feature, ensure that:

• You have enabled Delivery Promise Date in your WeSupply account. (See: How to Configure Estimated Delivery Time).
• Your shipping methods and carriers are properly set up in your eCommerce platform.
• Processing times, cut-off times, and holidays are configured correctly in WeSupply, as these settings directly affect delivery estimates.

3. Step-by-Step Instructions

1. Understand How the Date is Calculated
   The Delivery Promise Date is determined based on:
   • Order processing time – how long it takes to prepare the order before shipping.
   • Transit time – how long carriers take to deliver the order.
   • Additional delivery rules – any extra estimation ranges configured by the merchant.
     

1. Factor in the Shipping Method
   1. During checkout, the shipping method selected by the customer impacts the estimated date.
   2. Express methods → faster transit time, earlier delivery date.
   3. Standard methods → longer transit time, later delivery date.
2. Communicate Estimates Clearly
   • WeSupply displays the Delivery Promise Date across key touchpoints such as product pages, checkout, and tracking pages.
   • Merchants can customize the messaging to align with their brand voice.

4. Examples / Best Practices

• Be Transparent: Remind customers that the Delivery Promise Date is an estimate, not a guarantee.
• Plan for Peak Seasons: Add extra buffer days during holidays or high-demand periods.
• Leverage Express Options: Highlight faster shipping methods at checkout to encourage upgrades.
• Keep Holidays Updated: Regularly update warehouse closures and carrier non-working days to ensure estimates remain accurate.

5. Troubleshooting / FAQ

Q: Why is the Delivery Promise Date different from the actual delivery date?
A: External factors such as carrier delays, weather conditions, or high order volumes can cause actual delivery to vary from the estimate.

Q: Does the system account for holidays and non-working days?
A: Yes, as long as they are configured under Settings → Delivery Promise Date → Holidays & Days Off.

Q: Can I hide the Delivery Promise Date for certain products?
A: Currently, Delivery Promise Date applies across all products. If you need exceptions, consider using Estimated Delivery Rules to adjust processing times for specific items.

Q: Do all shipping methods display an estimated date?
A: Yes, provided that the method is configured correctly with carriers and supported in your WeSupply account.

✨ With the Delivery Promise Date enabled, you provide customers with clear and reliable expectations while keeping flexibility for real-world delivery variables.