Managing Estimated Delivery Dates for Your Product Catalog in WeSupply

1. Overview

WeSupply helps you provide accurate estimated delivery dates (EDD) across your store, giving customers confidence in their shopping experience. Currently, this feature is applied uniformly to all products in your catalog, ensuring consistency in how delivery dates are displayed.

This article explains how the feature works today, why it’s designed this way, and what future improvements may bring.

2. Pre-requisites

Before using estimated delivery dates:

• Make sure you’ve enabled Delivery Promise Date in your account. (See: How to Configure Estimated Delivery Time).
• Ensure your shipping methods and locations are correctly set up so delivery times can be calculated accurately.

3. Step-by-Step Instructions

Currently, there are no additional steps required to manage product-level exclusions. When enabled, estimated delivery dates:

1. Are automatically applied across your entire product catalog.
2. Display on supported pages, such as the product page and checkout page.
3. Cannot be selectively removed from specific items.

4. Examples / Best Practices

• Maintain a consistent experience: Showing EDDs for all products helps customers trust that your delivery timelines are reliable.
• Simplify operations: Since EDDs apply to the entire catalog, you don’t need to track exceptions or configure product-level rules.
• Communicate clearly: If some products have unique timelines (e.g., backorders or custom-built items), consider adding a note in the product description to clarify delivery expectations.

5. Troubleshooting / FAQ

Q: Can I hide the estimated delivery date for certain products?
Currently, no. EDD is applied across all products once enabled.

Q: Why can’t I exclude products?
The feature is designed for uniformity and consistency, avoiding customer confusion and simplifying catalog management.

Q: Will selective EDD be possible in the future?
WeSupply is exploring enhancements to allow more granular control in future updates. If this is important to your business, please share your feedback with our support team—it helps guide development priorities.

Q: What can I do right now if I want different timelines for specific products?
We recommend using product descriptions or custom product attributes to manually highlight exceptions until this feature becomes available.

✨ For any further questions or assistance, please contact our support team