Estimated Delivery Dates for Australian Carriers

1. Overview

WeSupply helps merchants provide a seamless post-purchase experience through features like order tracking, returns, and in-store pickup. While Estimated Delivery Dates (EDD) are not yet supported for Australian carriers, you can still set up and benefit from other WeSupply features today. This guide will walk you through how to get started and make the most of the platform until EDD support becomes available in Australia.

2. Pre-requisites

Before starting, make sure you have:

• An active WeSupply account.
• An eCommerce platform (Shopify, Magento, WooCommerce, etc.) ready to connect.
• Your shipping settings (origin address, shipping methods, and zones) prepared.

3. Step-by-Step Instructions

Step 1: Create a WeSupply Account

1. Visit WeSupply Labs.
2. Click Sign Up in the top-right corner.
3. Enter your name, email address, and create a strong password.
4. Click Create Account to complete registration.

Step 2: Connect Your eCommerce Platform

1. Log in to your WeSupply account.
2. Navigate to Integrations in the left-hand menu.
3. Select your platform (e.g., Shopify, Magento, WooCommerce).
4. Follow the prompts to connect WeSupply to your store.

Step 3: Configure Shipping Settings

1. Go to Settings → Shipping.
2. Enter your shipping origin address and postal code.
3. Set up your shipping zones and methods (including rates).

Step 4: Customize Notifications and Emails

1. Navigate to Settings → Notifications.
2. Edit the templates for order confirmation, shipping updates, and delivery notifications.
3. Save your changes.

Step 5: Monitor Orders and Shipments

1. Go to the Orders tab.
2. Track current orders, shipping progress, and statuses.
3. Use filters and search tools to quickly locate specific orders.

4. Examples / Best Practices

• Maximize existing features: Even without EDD for Australian carriers, you can still build customer trust with branded tracking pages, return workflows, and proactive notifications.
• Set clear expectations: Use customized email templates to let customers know when tracking updates will appear.
• Plan ahead: Keep your shipping zones and methods updated to reflect the most accurate timelines possible.

5. Troubleshooting / FAQ

Q: Why don’t I see Estimated Delivery Dates for my Australian orders?
A: EDD is not currently supported for Australian carriers, but this feature is planned for future updates.

Q: Can I still use WeSupply for shipping without EDD?
A: Yes! You can manage orders, returns, tracking, and notifications normally.

Q: How will I know when EDD is available for Australian carriers?
A: WeSupply continuously improves its platform. Keep an eye on product updates or contact your account manager for the latest roadmap information.

✨ While EDD for Australian carriers isn’t live yet, you can still leverage WeSupply’s powerful post-purchase features today and be ready to expand once the enhancement becomes available.