How to Set Up Estimated Delivery Rules?

1. Overview / Purpose

Estimated Delivery Rules let you fine-tune delivery dates for products that require additional processing time, such as customizations, engravings, backorders, or made-to-order items. By setting up rules, you ensure customers always see accurate delivery estimates on product pages, checkout, and beyond.

👉 To better understand how Estimated Delivery Dates (EDD) and Estimated Delivery Rules work, watch our video tutorial:

2. Pre-requisites

Before creating Estimated Delivery Rules, make sure that:

• You’ve enabled Delivery Promise Date in your account.
• You’ve selected your default courier and shipping method for EDD calculations.
• Your product catalog or feed is set up with the correct attributes (e.g., SKU, color, brand, etc.).

3. Step-by-Step Instructions

Step 1 – Enable Default Courier

1. In your WeSupply Admin, go to:
   Settings → Carriers → Delivery Promise Date Carriers.
2. Select the courier and shipping method you want to use for delivery estimates on the product page.
   (Note: You may have multiple carriers at checkout, but you’ll need to pick one default for product pages.)
3. Click Save.
   

Step 2 – Add a New Delivery Promise Policy

1. Navigate to:
   Settings → Delivery Promise Date → Promise Date Policies.
2. Click Add New Logic.
   

Step 3 – Define Logic Name and Activate

1. Enter a name for your new Estimated Delivery Rule.
2. Use the toggle to mark the logic as Active.
   

Step 4 – Add Conditions

In the Conditions section, choose how the rule applies:

• Product Attribute → Targets catalog attributes like Color, Brand, or Size.
• Product Feed Attribute → Allows bulk targeting of products via feed without altering the catalog.
• Product SKU → Targets specific products by SKU (useful for backordered or custom products).

Example: If you want to apply +5 days processing to all Blue products, set the condition to Color = Blue and click Add.

Step 5 – Configure Estimate Window

1. In the Configuration section, set the number of extra processing days to apply.
2. If needed, enable Exclusive Logic:
   • Exclusive logic ensures this rule overrides all others.
   • Example: If “Blue products” normally have +5 days, but one specific SKU is on backorder (+14 days), you can set an SKU-specific rule as Exclusive.
3. Click Save to finalize.
   

4. Examples / Best Practices

• Use Product Feed Attributes if you need to quickly add processing delays to many products without editing your catalog.
• Apply Exclusive Logic for SKUs that have special circumstances, like temporary backorders.
• Always test your logic with a product page to make sure estimates display correctly.

5. Troubleshooting / FAQ

Q: My estimated delivery isn’t showing for certain products. Why?

• Check if the correct courier is enabled in Delivery Promise Date Carriers.
• Verify the conditions (attribute, feed, or SKU) match the product details.

Q: How do Exclusive Logics work?

• When set to Yes, the rule overrides any other rule applied to the product.

Q: Can I have multiple rules for different products?

• Yes! You can set up multiple rules (e.g., +5 days for custom engravings, +10 days for backorders). Just make sure priorities and exclusivity are set correctly.

✨ With Estimated Delivery Rules, you’ll always keep customers informed — even when certain products need more time before shipping.