Customize Your We Supply Experience: A Guide to Changing Wording

1. Overview

WeSupply gives you full flexibility to tailor the customer experience, including the ability to adjust and customize the wording displayed throughout the platform. By updating text labels, you can align your communication style with your brand’s voice, provide clearer instructions, and create a smoother experience for your customers.

2. Pre-requisites

Before you begin, make sure you have:

• Admin access to your WeSupply account.
• Familiarity with the sections you’d like to update (e.g., tracking pages, return flows, notifications).
• A clear plan for the tone and language you want to use across the platform.

3. Step-by-Step Instructions

1. Log in to your WeSupply Admin Panel

• Navigate to your WeSupply account with your admin credentials.

2. Go to Settings

• From the left-hand menu, click on Settings to access the customization options.
   

3. Access Wording Customization

• Under Branding → Translations, you’ll see a list of editable labels and messages used throughout the platform.
  

4. Edit the Desired Text

• Locate the text field you want to customize.
• Replace the default wording with your preferred phrasing.
• Ensure the new wording is clear, concise, and aligned with your brand’s tone.
  

5. Save Your Changes

After making adjustments, click Save. Your updates will apply immediately across the selected areas.

4. Examples / Best Practices

• Match your brand tone: Use wording that feels consistent with your website, emails, and overall communication style.
• Be clear and customer-friendly: For example, instead of “Initiate RMA,” you could use “Start a Return.”
• Test changes: Preview the updated text to ensure it fits correctly in the design and is easy to understand.

5. Troubleshooting / FAQ

Q: My changes aren’t showing on the frontend. What should I do?
A: Clear your browser cache and refresh the page. If the issue persists, double-check that you clicked Save after editing.

Q: Can I revert to the default wording?
A: Yes. Simply delete your custom text, and the system will restore the default WeSupply wording.

Q: Do wording changes affect email notifications too?
A: Yes, many system labels and messages in emails will reflect the updated wording. For more advanced email customization, see: How to Customize Email Notifications in WeSupply.

With these steps, you can easily update WeSupply’s default text to match your brand voice and improve your customers’ experience.