Understanding WeSupply's Estimated Delivery Date (EDD) and Order Processing Features

1. Overview

The Estimated Delivery Date (EDD) feature in WeSupply helps set clear customer expectations by showing when an order is likely to arrive. EDD is calculated using factors such as order processing time, carrier transit time, holidays, and cut-off times. Alongside EDD, WeSupply’s Order Processing features let you configure specific business rules (like processing delays, days off, or cut-off times), ensuring your delivery promises remain accurate and realistic.

By combining these features, you can improve customer trust, reduce “Where is my order?” inquiries, and create a transparent post-purchase experience.

2. Pre-requisites

Before setting up EDD and processing features, make sure:

• You have admin access to your WeSupply account.
• Your locations (warehouses or stores) are correctly set up in WeSupply.
• Carriers and shipping services are configured for delivery promise calculations.
• Your business has clearly defined processing times, holidays, and cut-off policies.

3. Step-by-Step Instructions

1. Log in to your WeSupply Admin Panel.
2. Enable Delivery Promise Date.
   Go to Settings → Delivery Promise Date → Promise Date Configuration.
   Toggle the switch to enable the Promise Date feature.
   
3. Select how to calculate estimates.
   Choose between:
   • Default Ship Location – All estimates are calculated from the default warehouse.
   • Closest Warehouse – Estimates are based on the nearest warehouse to the customer.
   • Specific Location – Manually select a warehouse.
     
4. Add Holidays and Days Off.
   • Go to the Holidays section and click the Add Holiday button. Then, type in the Holiday name and select if it is a recurring date, a single day or a period:
     
   • In the Days Off section, select non-working days (e.g., weekends).
     
5. Save your changes.
   Click Save after completing your setup.

4. Examples / Best Practices

• Seasonal accuracy: Add extended holidays (e.g., Christmas or company-wide shutdowns) to avoid missed promises.
• Multiple warehouses: Use the Closest Warehouse option for faster and more precise delivery times.
• Cut-off times: Clearly display cut-off times (e.g., “Order before 3 PM for same-day processing”) to increase urgency and conversions.
• Testing: Use the Delivery Promise Date Simulator in WeSupply to preview how dates are calculated before going live.

5. Troubleshooting / FAQ

Q: Why is my EDD not showing on product pages?
A: Make sure the Promise Date feature is enabled and carriers are configured with delivery promise settings.

Q: Can I apply different processing times for specific products?
A: Yes. You can use Estimated Delivery Rules with product attributes, SKUs, or feeds to apply exceptions.

Q: What happens if I forget to add holidays?
A: The system will calculate delivery estimates without accounting for closure days, which may result in inaccurate promises.

Q: Does EDD guarantee delivery dates?
A: No, EDD provides an estimate. Actual delivery may vary due to carrier delays, weather conditions, or high-volume periods.