Testing Tracking Number Display in WeSupply

1. Overview

Testing tracking numbers in WeSupply allows you to confirm that carrier updates display correctly on your Order Lookup and Tracking Pages. This ensures customers always see the right shipment details, improving their post-purchase experience and reducing “Where is my order?” inquiries.

2. Pre-requisites

Before starting, make sure you have:

• A valid WeSupply account with tracking enabled.
• At least one order with a tracking number imported into WeSupply.
• Access to the WeSupply Admin Panel.

Optional but recommended:

• Use real carrier tracking numbers (UPS, FedEx, USPS, DHL, etc.) for the most accurate results.

3. Step-by-Step Instructions

Step 1 – Log into WeSupply

1. Go to WeSupply Login.
2. Enter your admin credentials.
    

Step 2 – Locate an Order with a Tracking Number

1. In the left-hand menu, go to Orders.
2. Use the search bar to find the order you want to test.
3. Confirm that the order has a tracking number assigned.
   

Step 3 – Open the Tracking Page

1. From the order details, copy the tracking link or click on View Tracking Page.
2. This will open the hosted WeSupply tracking page where the number is displayed.
    

Step 4 – Verify the Tracking Information

1. Check that the carrier name and tracking number are visible.
2. Make sure the status updates (e.g., In Transit, Out for Delivery, Delivered) match the carrier’s official tracking.
    

OPTIONAL: Step 5 – Test the Order Lookup Page

1. Go to your Order Lookup Page URL.
2. Enter either:
   • Customer email used at checkout, or
   • Order number + ZIP code.
3. Verify that the tracking number appears correctly here as well.

4. Examples / Best Practices

• Always test multiple carriers (UPS, FedEx, USPS, DHL) to ensure consistency.
• Use both recent orders and older orders to confirm updates display even after delivery.
• If you’ve set up a custom alias domain (CNAME), test both the default and branded tracking URLs.

5. Troubleshooting / FAQ

Q: The tracking number doesn’t show in WeSupply. What should I do?
A: Confirm that the tracking number is passed from your eCommerce platform (Shopify, Magento, BigCommerce) into WeSupply. If missing, check your integration setup.

Q: The tracking number appears, but no updates are displayed.
A: This usually means the carrier hasn’t provided scans yet (label created but not picked up). Wait for the first carrier scan, then check again.

Q: The tracking information in WeSupply doesn’t match the carrier’s site.
A: Tracking data may have a slight delay (up to a few minutes) depending on the carrier. Refresh the page and re-check.

Q: Can I test tracking without real orders?
A: Yes. You can use test tracking numbers from carriers, but real shipments provide the most reliable results.