Managing Return Windows in WeSupply: A Guide for Businesses

1. Overview

Return windows define the period of time customers have to initiate a return after receiving their order. In WeSupply, you can configure custom return windows to align with your business policies, ensuring consistency across all returns. By managing return windows, you can control when customers are eligible to request returns and prevent return requests beyond your set timeframe.

2. Pre-requisites

Before setting up or editing return windows, make sure:

• You have admin access to your WeSupply account.
• Your return logic (refund, exchange, or replacement flows) is already set up.
• You know your company’s return policy timeframe (e.g., 14 days, 30 days, 60 days).

3. Step-by-Step Instructions

1. Log in to your WeSupply Admin Panel.
2. Navigate to Return Logics and Policies.
   Go to Settings → Return and Warranty Methods → Return Logics and Policies.
   
3. Select a logic to edit or create a new one.
   Choose an existing return logic or click Create New Logic to define a new one.
4. Set the return window.
   In the configuration page, locate the Return Window section.
   Select the Limited window option.
   Enter the number of days you want customers to have to initiate a return after delivery.
   
5. Save your changes.
   Click Save to apply the new return window to the selected logic.

4. Examples / Best Practices

• Different products, different policies: You can configure different return windows for various product categories (e.g., 14 days for electronics, 30 days for apparel).
• Test before going live: Try initiating a return on a test order to confirm the window is working as intended.
• Communicate clearly: Make sure your website return policy matches the configuration in WeSupply to avoid customer confusion.

5. Troubleshooting / FAQ

Q: What happens if a customer tries to return after the window has closed?
A: The return option will be disabled, and the customer will not be able to proceed with the request.

Q: Can I set different return windows for different regions or order types?
A: Yes. By using multiple return logics, you can apply unique return windows based on conditions like country, product type, or SKU.

Q: Does the return window start from the order date or delivery date?
A: By default, WeSupply calculates the return window from the delivery date as reported by the carrier.

Q: Can I temporarily extend the return window (e.g., during holidays)?
A: Yes. You can update the number of days in your return logic and save the changes. Remember to switch it back after the period ends.