How to Configure an Alias Domain for Your Advanced Tracking Page?

1. Overview / Purpose

Customizing your tracking page with an alias domain helps you provide a fully branded post-purchase experience for your customers. Instead of showing the default youraccountname.labs.wesupply.xyz, you can display a branded subdomain such as orders.yourdomain.com.

This guide walks you through setting up an alias domain in WeSupply/EasyPost Advanced Tracking and ensuring it works correctly.

2. Pre-requisites

Before you begin, make sure you have:

• An active WeSupply/EasyPost Advanced Tracking account.
• Access to your domain registrar account (e.g., GoDaddy, NameCheap, Cloudflare, etc.).
• The ability to manage DNS settings (create or edit CNAME records).
• A chosen subdomain (e.g., orders.yourdomain.com) that you want to use for your tracking page.

⚠️ Note: Each domain registrar’s setup process may look a bit different. If you run into issues, contact your registrar’s support team or reach out to WeSupply Support.

3. Step-by-Step Instructions

Step 1 – Access DNS Settings in WeSupply

1. Log into your WeSupply/EasyPost Admin Panel.
2. Click on the Customize Settings button.
3. From the dropdown, select Company and Account Settings.
4. Scroll down to the DNS Settings section.

Step 2 – Create a CNAME Record in Your Domain Registrar

1. If you only want to add a subdomain (e.g., orders.yourdomain.com) to a domain you already own, create a CNAME record.
   • Point the subdomain to: [youraccountname].labs.wesupply.xyz
     (Replace [youraccountname] with your actual WeSupply account domain name.)
2. Save the DNS settings.

📌 Helpful resources for common registrars:

• How to set up a CNAME in GoDaddy;
• How to set up a CNAME in NameCheap;
• How to set up a CNAME in CloudFlare.

Step 3 – Verify CNAME Propagation

1. DNS propagation can take anywhere from 5 minutes to a few hours.
2. Use DNS Checker to confirm your CNAME has been updated globally.

Step 4 – Add the Alias Domain in WeSupply

1. Once your CNAME is propagated, return to the DNS Settings section in WeSupply.
2. Enter your subdomain (e.g., orders.yourdomain.com) in the Enter Alias Domain field.
   
3. Click Save Changes.
   
    

Step 5 – Wait for SSL Certificate Generation

• After saving, wait a few minutes for the SSL certificate to generate.
• Once complete, you’ll be able to access your tracking page under the alias domain you configured.

Step 6 – Extra Steps for Shopify Users

If you are using Shopify, additional setup is required to ensure your alias domain works properly.
👉 Please follow this guide: How To Setup A Custom Domain (CNAME/Domain Alias) In Shopify.

4. Examples / Best Practices

• Consistency: Use a subdomain that clearly communicates its purpose (e.g., track.yourdomain.com or orders.yourdomain.com).
• Testing: Always test the new alias domain on both desktop and mobile before sharing with customers.
• Security: Allow a few minutes for SSL to generate — don’t share the new domain until it’s secured.

5. Troubleshooting / FAQ

Q: My alias domain isn’t working after I set it up.
A: Check if your CNAME record has fully propagated using dnschecker.org. If it hasn’t propagated globally, wait a bit longer.

Q: Do I need to remove my existing domain setup?

A: No, you can simply add a subdomain (CNAME) that points to WeSupply while keeping your main domain intact.

Q: What if I set up both the CNAME and a feed URL?

A: Only the alias domain you configure will display the tracking page. Make sure your CNAME points correctly to [youraccountname].labs.wesupply.xyz.