Troubleshooting Issues When Switching from Standard EasyPost Tracking to Advanced Tracking with WeSupply

When switching from the default Standard EasyPost tracking to Advanced Tracking with WeSupply, some users may encounter issues with saving their configuration or validating their domain. This guide explains why this happens and how to fix it.

Why This Happens

In most cases, the issue is related to the Dedicated Sending Domain validation. Even if the DNS records appear to be correct, some DNS managers automatically append your root domain to the end of the record unless a trailing dot ( . ) is added in the CNAME target. This can cause the validation to fail, resulting in a “failure to save” error when updating your Company or Account Settings in WeSupply.

How to Fix the Issue

If you encounter problems saving your Advanced Tracking configuration or validating your Dedicated Sending Domain:

1. Check your DNS records
   • Verify that the SPF, DKIM, and CNAME records were added exactly as provided in the WeSupply setup instructions.
   • Ensure that the CNAME target includes a trailing dot at the end (for example: example.domain.com. instead of example.domain.com).
2. Delete and re-add the domain record
   • If the validation has already failed, remove the domain record from WeSupply.
   • Add the DNS record again with the corrected formatting.
3. Retry validation
   • Once the DNS records are updated, retry the validation process in WeSupply.
4. If issues persist
   • Contact WeSupply Support with a screenshot of your DNS settings. Our team can verify if the entries are correct and escalate to the dev team if needed.

Confirmation

Once the DNS records are set correctly and validated, your switch to Advanced Tracking with WeSupply will be successful, and the settings will save without error.

👉 Need help verifying your DNS setup? Submit a request to our support team