Adding Tracking Notifications to Your Account

Why Tracking Notifications Are a Good Practice

Keeping customers informed about their shipments is essential for building trust and reducing support inquiries. Tracking notifications give customers real-time updates on their package’s journey, which:

• Improves transparency and customer satisfaction.
• Minimizes “Where’s my order?” inquiries.
• Helps proactively address delivery issues.

By enabling tracking notifications, you create a better post-purchase experience and strengthen your customer relationships.

Available Notifications

Here’s a list of tracking notifications you can enable, along with what they mean:

• Shipment Delivered: Your package has been delivered and a delivery scan recorded the time and date of delivery.
  Triggered when the courier updates to this status.
• Shipment Exception: A package is temporarily delayed while in transit. This doesn’t always mean a late delivery. The status will explain the most recent delay in the scan activity section.
  Triggered when the courier updates to this status.
• Shipment Expired: No tracking information has been available for 30 days since the shipment was added.
  Triggered when the courier updates to this status.
• Shipment Failed Attempt: The carrier attempted delivery but was unsuccessful.
  Triggered when the courier updates to this status.
• Shipment In Transit: The carrier has accepted or picked up the shipment from the sender. The shipment is on its way.
  Triggered when the courier updates to this status (may trigger overnight).
• Shipment Received: The carrier has received the package from the sender.
  Triggered when the courier updates to this status.
• Shipment Out For Delivery: 
  The package has left the delivery office and is scheduled for delivery that day.
  Triggered when the courier updates to this status.
• Package Shipped: Also known as the Shipment Confirmation Email. Sent when a tracking number is first assigned, unless the shipment is already in a later status (like “Shipment Received” or beyond).
  Triggered when a tracking number is first assigned to an order.
• Shipment Picked Up: The package was picked up from a pickup location.
  Triggered when the courier updates to this status.

How to Add a Notification

1. In your dashboard, click the + Add Notification button.
   
2. Select the type of notification you want to enable and choose how it will be sent — by email or SMS.
3. Note: To send notifications via SMS, your account must be validated first. To request validation, contact us at support.
   
4. Click Save to apply your changes.
   

Your selected notification will now be active and automatically sent when the corresponding shipment status is triggered.