Skip to main content

How to Detect Unsupported Carriers in Shopify Instead of “Other”

Vlad-Ionut Dragan
Updated

Some freight and regional carriers are not automatically recognized by Shopify. When this happens, Shopify may label the carrier as “Other,” which can reduce tracking visibility and affect the customer experience.
This guide explains how to use Shopify Flow to automatically detect and assign the correct carrier name based on tracking numbers or fulfillment data. While this example uses SAIA Freight, the same setup can be adapted for any unsupported carrier.
Once the correct carrier name is assigned in Shopify, it is also imported into WeSupply, helping improve carrier detection and tracking synchronization within WeSupply.

Benefits

  • Prevents Shopify from displaying the carrier as “Other”

  • Improves shipment tracking visibility

  • Helps WeSupply correctly detect imported carriers

  • Improves automated tracking synchronization

  • Creates a better post-purchase customer experience

 

Overview

Because Saia LTL Freight is not listed in Shopify’s default carrier list, Shopify cannot automatically recognize it for tracking purposes.

To solve this, we use an automation workflow through Shopify Flow, which sends the correct carrier data to WeSupply when orders are fulfilled.

 

What You Need Before You Start

Make sure you have:

  • Admin access to your Shopify store
  • Saia LTL Freight enabled in your WeSupply admin panel
  • Access to install apps in Shopify

 

Step 1 — Enable Saia LTL Freight in WeSupply

  1. Log in to your WeSupply admin panel
  2. Go to Carrier Settings
  3. Enable Saia LTL Freight

This ensures WeSupply is ready to process tracking updates.

 

Step 2 — Install Shopify Flow

Install the Shopify automation app here:
Shopify Flow App Store

Once installed, you will find it in your Shopify admin under Apps.

 

Step 3 — Create a New Workflow

  1. Open your Shopify admin
  2. Go to Apps → Shopify Flow
  3. Click Create Workflow

Step 4 — Import the Workflow Template

In this step, you will import the pre-configured workflow into Shopify Flow. This workflow automatically detects Saia LTL Freight shipments and ensures the correct carrier name is sent to WeSupply.

  1. Select Import workflow
  2. Paste the workflow content below
  3. Click Create

Workflow (copy and paste as-is)

7372e2b4af1398f7d1de4e2c9fd2f69ff95020e4e7409946df2ece2b6a8f3392:{"__metadata":{"version":0.1},"root":{"steps":[{"step_id":"c12c64f5-102e-4304-bc0a-f7d008eb05e1","step_position":[0,0],"config_field_values":[],"task_id":"shopify::admin::fulfillment_created","task_version":"0.1","task_type":"TRIGGER","description":null,"note":null,"name":null},{"step_id":"0c4aebd7-0b33-42e5-b9a2-48632e48b471","step_position":[0,200],"config_field_values":[{"config_field_id":"condition","value":"{\"uuid\":\"01KP86HBC2QH0G7Q3YGHN0T59H\",\"lhs\":{\"uuid\":\"01KP86HBC22WT7R7KB1TWC88DY\",\"parent_uuid\":\"01KP86HBC2QH0G7Q3YGHN0T59H\",\"array_path\":{\"uuid\":\"01KP86HBC2N6BN4F5APY48WKQX\",\"parent_uuid\":\"01KP86HBC22WT7R7KB1TWC88DY\",\"value\":\"fulfillment.trackingInfo\",\"comparison_value_type\":\"EnvironmentValue\",\"full_environment_path\":\"fulfillment.trackingInfo\"},\"array_item_key\":{\"uuid\":\"01KP86HBC28EP1V5MFTSV6RAQP\",\"parent_uuid\":\"01KP86HBC22WT7R7KB1TWC88DY\",\"value\":\"trackingInfo_item\",\"comparison_value_type\":\"EnvironmentValue\"},\"operation\":{\"uuid\":\"01KP86HBC2XY59HZZAANHDCANS\",\"parent_uuid\":\"01KP86HBC22WT7R7KB1TWC88DY\",\"lhs\":{\"uuid\":\"01KP86HBC2YEVCSNKBMB3T82CP\",\"parent_uuid\":\"01KP86HBC2XY59HZZAANHDCANS\",\"lhs\":{\"uuid\":\"01KP86HBC25H0GZ1VDG1TZNH7G\",\"parent_uuid\":\"01KP86HBC2YEVCSNKBMB3T82CP\",\"value\":\"trackingInfo_item.number\",\"comparison_value_type\":\"EnvironmentValue\",\"full_environment_path\":\"fulfillment.trackingInfo.number\"},\"rhs\":{\"uuid\":\"01KP86HBC27Y6YY64M6S48YD87\",\"parent_uuid\":\"01KP86HBC2YEVCSNKBMB3T82CP\",\"value\":\"7712\",\"comparison_value_type\":\"LiteralValue\"},\"value_type\":\"EnvironmentScalarDefinition:String\",\"operator\":\"start_with?\",\"operation_type\":\"Comparison\"},\"rhs\":{\"uuid\":\"01KP86HBC2GMA88FJC8JWPNV10\",\"parent_uuid\":\"01KP86HBC2XY59HZZAANHDCANS\",\"lhs\":{\"uuid\":\"01KP86HBC269SSFFN6N9VWRWHN\",\"parent_uuid\":\"01KP86HBC2GMA88FJC8JWPNV10\",\"value\":\"trackingInfo_item.company\",\"comparison_value_type\":\"EnvironmentValue\",\"full_environment_path\":\"fulfillment.trackingInfo.company\"},\"rhs\":{\"uuid\":\"01KP86HBC2EYMW0AJWBSKPB3KR\",\"parent_uuid\":\"01KP86HBC2GMA88FJC8JWPNV10\",\"value\":\"Other\",\"comparison_value_type\":\"LiteralValue\"},\"value_type\":\"EnvironmentScalarDefinition:String\",\"operator\":\"==\",\"operation_type\":\"Comparison\"},\"operator\":\"AND\",\"operation_type\":\"LogicalExpression\"},\"operator\":\"ANY\",\"operation_type\":\"ArrayExpression\"},\"operator\":\"AND\",\"operation_type\":\"LogicalExpression\"}"}],"task_id":"shopify::flow::condition","task_version":"0.1","task_type":"CONDITION","description":null,"note":null,"name":null},{"step_id":"4ec3df4b-c00d-4142-983f-80d1cd88c99a","step_position":[0,420],"config_field_values":[{"config_field_id":"api_call","value":"{\"name\": \"fulfillmentTrackingInfoUpdate\", \"blob\": \"{\\n  \\\"fulfillmentId\\\": \\\"{{ fulfillment.id }}\\\",\\n  \\\"trackingInfoInput\\\": {\\n    \\\"company\\\": \\\"SAIA LTL Freight\\\",\\n    \\\"number\\\": \\\"{% for trackingInfo_item in fulfillment.trackingInfo %}{{ trackingInfo_item.number }}{% break %}{% endfor %}\\\"\\n  },\\n  \\\"notifyCustomer\\\": false\\n}\"}"}],"task_id":"shopify::admin::admin_api_operation","task_version":"0.1","task_type":"ACTION","description":null,"note":null,"name":"Send Admin API request"}],"links":[{"from_step_id":"c12c64f5-102e-4304-bc0a-f7d008eb05e1","from_port_id":"output","to_step_id":"0c4aebd7-0b33-42e5-b9a2-48632e48b471","to_port_id":"input"},{"from_step_id":"0c4aebd7-0b33-42e5-b9a2-48632e48b471","from_port_id":"true","to_step_id":"4ec3df4b-c00d-4142-983f-80d1cd88c99a","to_port_id":"input"}],"patched_fields":[],"variables":[],"note":null,"vertical_layout_enabled":true,"workflow_name":"Update SAIA LTL Freight carrier name"}}

 

Step 5 — Review the Workflow

  1. Wait for Shopify to generate the workflow
  2. Click Preview to view the created workflow.

Step 6 — Activate the Workflow

  1. Click Add to Store
  2. Turn the workflow ON

At this point, automation is live.

 

Step 7 — Fulfill Orders Using Saia LTL Freight

When fulfilling orders in Shopify with Saia LTL Freight trackings:

  • Enter the tracking number
  • Set the carrier option to “Other”

This step is important—choosing “Other” allows the workflow to correctly pass carrier data to WeSupply.

 

How It Works (Behind the Scenes)

Once activated:

  • Shopify Flow detects fulfilled orders using Saia LTL Freight
  • It sends structured tracking data to WeSupply
  • WeSupply identifies the carrier automatically and starts polling the carrier for tracking updates.

No manual intervention is needed after setup.

 

Final Result

After completing this setup:

  • Saia LTL Freight shipments will be tracked correctly in WeSupply
  • Carrier identification is automatic
  • No additional configuration is required for each order

 

Troubleshooting

If tracking is not appearing:

  • Confirm the workflow is turned ON in Shopify Flow
  • Ensure “Other” is selected as the carrier during fulfillment
  • Verify Saia LTL Freight is enabled in WeSupply
  • Re-check that the workflow was imported correctly

Related articles

Comments

0 comments

Please sign in to leave a comment.