How to Enable Shopify App Blocks for WeSupply on the Order Status Page - WeSupply Returns Within Shopify

1. Overview

By enabling the WeSupply app block on Shopify’s Order Status Page, you can give customers direct access to submit return requests without leaving the order tracking view. With the latest update, you can also configure the return button to automatically disable once the return window has closed, ensuring customers always see the correct return eligibility based on your WeSupply return rules.

2. Pre-requisites

Before setting up Shopify App Blocks for WeSupply, make sure that:

• Your Shopify store is connected to WeSupply.
• You are using a Shopify theme that supports Checkout and Customer Accounts → Order Status Page customization.
• Return rules and policies are configured in your WeSupply account.

3. Step-by-Step Instructions

Step 1: Access Theme Customization

1. Log into your Shopify Admin.
2. Go to Online Store → Themes → Edit Theme.
    

Step 2: Checkout and Customer accounts.

1. At the top of the editor, select the Home page dropdown window, and then select Checkout and customer accounts.
   
    

Step 3: Add the WeSupply Order Return Block

1. Select the Checkout dropdown window, and then select Order status.

   
    

2. Click Add block and select WeSupply Return Order.
   

Step 4: Enable Disabled State for the Return Button

1. While editing the WeSupply Order Return block, locate the setting Enable Disabled State.
2. Set it to True.
   • When enabled, the return button will dynamically appear as available or unavailable based on the return rules you’ve set in WeSupply.
   • For example, if a customer attempts to access the return feature after the return window has closed, the button will be disabled.
     

4. Examples / Best Practices

• Maintain consistency across designs: If you use multiple Shopify themes, repeat this setup for each theme.
• Reduce customer frustration: The disabled state ensures customers don’t try to start a return when they’re no longer eligible.
• Test your rules: Place a test order and check how the button behaves before and after the return window.

5. Troubleshooting / FAQ

Q: The WeSupply Order Return block doesn’t appear in my theme editor. What should I do?
A: Ensure your theme supports Shopify app blocks. If it doesn’t, you may need to update to a newer theme version.

Q: The return button doesn’t disable even when the return window is closed. Why?
A: Double-check your WeSupply return logic to confirm that the rules are correctly set up (e.g., return window days after delivery).

Q: Do I need to reconfigure this if I switch Shopify themes?
A: Yes. You’ll need to repeat the steps for each new theme you publish.

✅ By following these steps, you can fully enable the WeSupply Order Return block on Shopify’s Order Status Page and give your customers a clear, streamlined way to manage returns.