Managing Shipment and Return Notifications Between WeSupply and Shopify

When using WeSupply with Shopify, it's important to understand how notifications are handled between the two systems to avoid duplicate emails and ensure a consistent customer experience.

Why This Is Important

Activating shipping and return notifications in WeSupply allows you to fully customize the messaging, branding, and timing of your post-purchase communication. However, Shopify also sends its own default notifications, and the two systems operate independently. This means that without proper configuration, customers might receive duplicate emails — one from WeSupply and one from Shopify — which can be confusing or overwhelming.

How Notifications Work with Shopify and WeSupply

Here’s what you need to know about how notifications are triggered when using WeSupply:

• Shipment Notifications:
  If shipment notifications are enabled in both WeSupply and Shopify, both systems will send emails. Currently, Shopify does not allow full disabling of all shipping-related notifications, so duplicates are possible unless carefully managed.
• Return Notifications:
  When a return is initiated and managed in WeSupply, only WeSupply will send return-related notifications.
  Shopify will not send return notifications in this case, since the return process is fully handled on the WeSupply platform.

Best Practices

To provide a seamless experience to your customers and reduce notification overlap:

• Use WeSupply for all return processes to take advantage of branded, customizable return notifications.
• Be aware of Shopify’s notification limitations, especially for shipments, and manage your customer communication strategy accordingly.
• If duplicate notifications become an issue, consider clearly labeling your emails or using different messaging to minimize confusion.

Need help setting up notifications or want advice on optimizing your customer communication flow? Contact our support team — we’re happy to help!