If you're experiencing an error while connecting your Magento store with Waste Supply, follow these troubleshooting steps to resolve the issue. These steps will help ensure that your store is properly connected and functioning with the WeSupply platform.
Step 1: Update WeSupply Extension
Make sure that the WeSupply extension is running the latest version published on our website. To do this, visit the WeSupply website and check for any updates or new releases: https://support.wesupplylabs.com/hc/en-us/articles/360037959632-Magento-2-Extension
Step 2: Follow the Installation Instructions
Ensure that you have followed the exact steps provided in the WeSupply Magento 2 Extension support article to install the extension in your store. This will help eliminate any installation-related issues: https://support.wesupplylabs.com/hc/en-us/articles/360037959632-Magento-2-Extension
Step 3: Whitelist Server IP Address
Make sure that you have whitelisted our server IP address on your server. This allows our server to communicate with your store without any restrictions: https://support.wesupplylabs.com/hc/en-us/articles/360037959292-Whitelist-IP
Step 4: Ensure Public Access
Verify that your Magento store can be accessed publicly. If not, make sure that you're connecting the basic authentication as well with the username and password so our server can communicate back with your store.
If you are using a local environment, you need to make sure that this is publicly accessible.
Or if the environment is protected by a username and password (htaccess), please connect those to Settings > Integrations > App Integrations > Installed Apps > Magento > Enable Basic Auth (more details here).
Step 5: Enable WeSupply Module
In your Magento store, navigate to the WeSupply configuration settings. Make sure that the WeSupply module is enabled by selecting "Yes" and clicking "Save Config".
Step 6: Connect Access Key and API Endpoint
On the WeSupply platform, ensure that you've connected the access key and API endpoint from your Magento store. This allows WeSupply to communicate with your store and access the necessary data: https://support.wesupplylabs.com/hc/en-us/articles/360053331971-How-to-Connect-Your-Magento-2-Store-to-WeSupply-
If you've followed these troubleshooting steps and are still experiencing issues, please contact our support team for further assistance. Our team is always ready to help you resolve any issues and ensure that your Magento store is successfully connected to the WeSupply platform.
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