How to enable return carrier service selection for admin returns?

Choosing which carrier service handles a return is a valuable feature for e-commerce businesses. It allows you to select the most cost-effective or reliable service based on your needs, ensuring smooth and efficient returns management. This flexibility can help you better manage shipping costs and improve customer satisfaction.

Important Considerations

When you select a carrier, the rates displayed are calculated based on the customer’s shipping address and your default return location. If you change the return location later, the originally selected rate will not be applied.

This functionality is available only for returns initiated by an admin, where you can manually choose the best carrier service for each return scenario.

How It Works

To enable carrier selection for returns, follow these steps:

1. Navigate to Settings: Go to Settings > Return and Warranty Methods > Advanced Settings.
   
   
    
2. Enable Carrier Selection: Look for the “Enable Carrier Service Selection” option and toggle it on.
   

With this feature activated, you can select the most suitable carrier service when processing admin-initiated returns, ensuring you maintain control over your return logistics.

Customer experience

When this option is on, this is what the admin will see when creating a return. Otherwise, this step is not displayed.

1. First, choose "yes" when asked, "create a return label?"
   
2. Choose "Select carrier service."
3. The system will pull all the rates for the carrier accounts enabled in their return carrier (EasyPost/Shippo) account. Select your preferred carrier service: