Exchanges for Free Items Received Through a BOGO Promotion

1) Overview

WeSupply now supports exchanges for free items received as part of a BOGO (Buy One Get One) promotion. When a customer exchanges the free item for a variant of the same product, the original 100% discount is carried over so the exchange is also free.

2) Before You Begin

• Your store is connected to WeSupply and exchanges are enabled in your return flows.
• The free item was granted via a BOGO promotion on the original order.

3) How It Works

Step 1  — Enable the Carryover Discount in WeSupply

• Go to: Settings → Returns and Warranties → Return Logics and Policies
• Click Edit on the logic you want to update
• Go to the Exchanges section
• Enable Carry over Item Discount

Step 3  — Set Up the BOGO Discount in Shopify

• Go to your Shopify Admin Dashboard
• Navigate to: Discounts → Create Discount
  
• Choose Buy X Get Y
  
• Set up the eligible products
• Set the discount value to Free 

Step 4 — Customer Checkout Experience

• Once the customer applies the BOGO code at checkout, the second item will be discounted to $0 as expected. 
  

Step 5 — Exchanging the Free BOGO Item

• If the customer initiates an exchange for the free item in WeSupply, they will be able to choose a variant (if allowed) at no additional cost.
• The 100% discount is carried over, making the new variant free as well. 
  

4) Typical Customer Scenarios

• Size or color change for the free BOGO item.
• Damaged/defective free item replaced with another variant of the same product.

5) Notes & Limitations

• Exchanges apply to variants of the same product (not a different product).
• The discount carry-over logic is intended to keep the exchange free for the customer when the item was free via the original BOGO.

6) Troubleshooting / FAQ

Will customers ever be charged for exchanging the free BOGO item?

• When they exchange for a same-product variant covered by the supported cases above, the 100% discount carries over and the exchange remains free.

Can the free item be exchanged for a different product?

• No. The exchange must be to a variant of the same product (e.g., size/color).

Does this change how returns are refunded on BOGO orders?

• This update focuses on exchanges for free BOGO items, preserving the free value when swapping variants. Other BOGO refund rules are unaffected.

7) Summary

Exchanges for free BOGO items are supported when swapping to a variant of the same product—either at the same price or within an allowed price range—and the 100% discount carries over so the exchange remains free. This helps customers fix size/color issues or replace defective free items without being charged.