Setting Restocking Fees Based on Days After Delivery

1) Overview

Use Days after Delivery to apply tiered restocking fees that increase the longer a customer waits to initiate a return. Example tiers you can configure: $0 (0–10 days), $10 (11–20 days), $15 (21–30 days). This encourages quicker returns and helps recover late-processing costs.

2) Before You Begin

• Know your Return Window (e.g., 30 days) so you can cover all days with fee rules.
• Have your planned fee tiers ready (amounts and the day ranges that will trigger them).

3) Step-by-Step Instructions

Step 1 — Open Return Logics & Policies

1. Go to Settings → Return and Warranty Methods → Return Logics and Policies.
   

Step 2 — Edit or Create a Return Logic

1. Click the return logic you want to edit, or select Create Return Logic to start from scratch.
    

Step 3 — Scroll to the Restocking Fee Section

1. In the selected logic, scroll to the Restocking Fee area.
    

Step 4 — Enable Dynamic Rules

1. Toggle Apply Dynamic Restocking Fee Rules to ON.
   

Step 5 — Set Up the Fee Rules

1. Add rule → choose the restocking fee amount (e.g., $0, $10, $15).
2. Define how many days after the return window start the rule applies (e.g., “Applies for returns up to 10 days”).
   

Step 6 — Add Additional Rules (If Needed)

1. Click + Add Rule to define more day-range tiers (e.g., 11–20 days, 21–30 days).
2. Ensure the entire return window is covered by your rules to avoid save errors (e.g., all days 1–30).
   

Example Configuration (30-Day Window)

• 0–10 days → $0 restocking fee
• 11–20 days → $10 restocking fee
• 21–30 days → $15 restocking fee.

4) Best Practices

• Cover all days: If your window is 30 days, make sure rules collectively cover days 1–30.
• Start simple: Begin with 2–3 tiers, then refine based on return behavior and costs.
• Communicate clearly: Mention the fee schedule in your return policy/portal to reduce disputes.
• Test a return: Run a test RMA across different day ranges to verify the fee is calculated as expected.

5) Troubleshooting / FAQ

I can’t save my logic—what’s wrong?

• A day range may be uncovered or overlapping. Review each rule to ensure full, gap-free coverage of the return window.

Customers report unexpected fees.

• Double-check the day thresholds and amounts; confirm the return’s delivery date and the return start date configuration align with your intent.

We need exceptions for certain products.

• Create separate return logics or add additional conditions (e.g., SKU/Product Type) to tailor fees.

Can we use percentages instead of fixed amounts?

• Yes—choose the fee type (fixed amount or percentage of item price) when defining each rule, if available in your plan.

6) Summary

Navigate to Settings → Return and Warranty Methods → Return Logics and Policies, edit or create a logic, enable Dynamic Restocking Fee Rules, then add tiered rules that map fees to days after delivery (e.g., 0–10: $0, 11–20: $10, 21–30: $15). Ensure full coverage of your return window, communicate the schedule to customers, and test across day ranges to validate the calculation.