New Feature: “Pending” Tab for Returns

1) Overview

The new Pending tab gives your team a dedicated place to monitor return/exchange requests awaiting further action—most commonly, exchanges that are waiting for the customer’s payment. This improves visibility so nothing slips through the cracks.

2) Before You Begin

• You have Admin access to your WeSupply account.
• Your store’s returns/exchanges flows are already enabled and in use (so pending items can appear).

3) Step-by-Step Instructions

Step 1 — Open the Returns Tab

1. In your WeSupply Admin, navigate to Returns → Pending.
2. Click on the Pending tab.

Note: There’s no setup required for the Pending tab—it’s already live and automatically displays qualifying requests.

4) What You’ll See in “Pending”

• Exchanges awaiting customer payment (price-difference due).
• Other return/exchange requests flagged by the system as needing further action before finalization.

5) Best Practices

• Triage daily: Make the Pending tab part of your daily queue review to minimize delays.
• Automate nudges: If your policies allow, send payment reminder emails/SMS after a set interval.
• Add internal notes: Log outreach attempts and outcomes for team visibility.
• Define SLAs: Agree on internal time limits for pending states (e.g., auto-cancel after X days without payment).

6) Troubleshooting / FAQ

Q: I don’t see a Pending tab.
A: Ensure you’re in the Returns section and have the required Admin permissions. If nothing appears in Pending, there may be no current requests awaiting action.

Q: What qualifies an exchange to show as Pending?
A: Exchanges that require customer payment (e.g., price difference) appear here until the payment is completed.

Q: Do I need to configure anything to enable this?
A: No. The Pending tab requires no setup and is available by default; it automatically lists eligible requests.

Q: Can I process a pending exchange before payment is made?
A: The purpose of this tab is to ensure payment (or the required action) is completed before you proceed. Follow up with the customer as needed and continue once the pending condition is cleared.

7) Summary

Open Returns → Pending to see returns/exchanges awaiting action, especially exchanges waiting for customer payment. There’s no setup required—use this tab for daily triage, reminders, and follow-ups so pending requests don’t stall your returns process.