Uploading Pictures for Returns and Exchanges as an Admin

1) Overview

Admins can upload photos to a return/exchange (RMA) to document product condition, packaging, serials, defects, or in-store inspections. Images become part of the case record and can be kept internal-only or shared with the customer in updates.

2) Before You Begin

• You have Admin (or agent) access to WeSupply.
• You know which RMA and item(s) the photos belong to.
• Supported files (typical): JPG, PNG, WEBP; max size and count may be limited by your plan/settings.

3) Step-by-Step Instructions

Step 1 — Open the RMA

1. Go to Returns → Requests.
2. Search by Order # / RMA # / customer and open the request.

Step 2 — Upload the Images

1. Once you’ve found the correct item, click on the Upload button located next to the item that is being returned or exchanged. This will allow you to upload images directly from your computer to the transaction.
   

4) Best Practices

• Take clear angles: Overall item, close-ups of defects, packaging, serial/IMEI, shipping label.
• Compress large files: Faster upload; preserves portal performance.
• Standardize: Create a quick checklist per return reason (e.g., “Defective” = 3 photos: front/back/close-up).

5) Troubleshooting / FAQ

Upload fails or is slow.

• Check file size/format limits; compress images and retry.
• Try a stable network or upload fewer files at a time.

6) Summary

Open the RMA → Evidence/Pictures area, upload files (drag-and-drop or browse), set visibility (Internal vs. Customer), caption for clarity, and save. Optionally include selected photos in Send Update messages. Use clear angles and consistent captions to speed QC decisions and build a solid audit trail.