Requiring a Signature for FedEx Deliveries

1) Overview

Use WeSupply’s shipping settings to require a signature on FedEx shipments (e.g., Indirect, Direct, or Adult signature). This applies to labels you generate in WeSupply—commonly for exchanges/replacements and returns-to-customer shipments—so carriers enforce a handoff at delivery.

2) Before You Begin

• You have Admin access to WeSupply.
• Your FedEx account is connected (directly or via a provider like EasyPost).
• You know which signature level you need (Indirect, Direct, or Adult).
• You understand any extra carrier fees and compliance rules for Adult Signature.

3) Step-by-Step Instructions

Step 1 — Navigate to Carriers

1. Go to Settings → Carriers → Return Carriers.
   

Step 2 — Select Carriers

1. Look for FedEx on your carriers, and set it as your default carrier.
   

Step 3 — Toggle on Delivery Confirmation

1. Scroll down to the Delivery Confirmation section and turn the toggle to on.
   
2. Save your changes.

4) Best Practices

• Set expectations: mention “Signature required” in customer emails/SMS.
• Mind delivery attempts: signature services may affect the number of attempts and pickup alternatives.

5) Troubleshooting / FAQ

The Signature option isn’t visible.

• Confirm Carrier = FedEx in the logic; some services or carriers don’t support signature.
• Verify your integration (FedEx or EasyPost→FedEx) is Active and the chosen Service supports signature.

Label was created but courier didn’t require a signature.

• Re-check the logic and regenerate the label ensuring the Signature Required level is saved.
• Confirm the service used supports the selected signature type for the destination.

Adult Signature failed at delivery.

• The recipient must meet the legal age for the destination and present valid ID. Provide guidance in your shipping confirmation.

6) Summary

In Return/Exchange shipping settings, choose FedEx and a Service, then set Signature Required (Indirect, Direct, or Adult) and Save. Generate a test label to confirm the requirement is applied. Communicate expectations to customers and use rules to balance security vs. cost.